T-Mobile is currently facing legal repercussions over allegations of inadequately safeguarding a customer's private information. According to a report by CNBC, an incident occurred wherein one of the company's employees discovered and misappropriated explicit photos from a customer's iPhone during a device upgrade process.
This case is reminiscent of at least eight previous lawsuits against T-Mobile, emphasizing the company's purported failure to protect sensitive consumer data, as highlighted by NBC News. The lawsuit, filed in a Washington State court, claims that T-Mobile customers across the United States have been reporting instances of retail store employees stealing intimate videos, explicit photos, and financial information for almost a decade.
The plaintiff's identity remains anonymous in the legal complaint. She alleges that she visited the store to upgrade her iPhone and have data from her old device erased. However, upon checking her Snapchat account later that day, she discovered that nude photos and a video of her and her partner engaged in sexual activity had been sent to an unknown account without her consent.
According to the lawsuit, when the victim attempted to investigate the incident, T-Mobile allegedly denied any trade-ins on the day in question and insisted that she would need to pay to recover her old device.
The employee involved in the incident recently pleaded guilty to charges of first-degree computer trespass and disclosing intimate images. However, the victim is now taking legal action against T-Mobile, accusing the company of "turning a blind eye" to employees who misuse their access to sensitive customer data and failing to provide adequate training.
The lawsuit asserts that T-Mobile has neglected to implement basic security measures, both in terms of hardware and software, to safeguard consumers from the potential exploitation of their data and privacy during routine transactions at T-Mobile stores, as reported by CNBC.
Today we sued T-Mobile for its pattern and practice of incentivizing trade-ins knowing some of their pervs will steal customers' nudes and sex vids. The jig is up. Amazing lawyering by Laura Hecht-Felella and co-counsel Emma Aubrey.
T-Mobile has not disclosed its strategy for preventing similar incidents in the future.
According to a statement made to CNBC by a T-Mobile spokesperson, "This was an employee of a third-party authorized retailer, and he was terminated."
While refraining from commenting on the details of the ongoing case, the spokesperson emphasized T-Mobile's commitment to taking customer protection seriously. The company asserted that it has established policies and procedures to safeguard customer information and expects strict adherence to these protocols.